uFinance’s commitment to the appropriate handling of personal and sensitive information which is acquired in the course of arranging a finance application, approval and settlement does not merely result from the need to comply with the Privacy Act (1988) and its related National Privacy Principles. For us, it is a matter of professional competence and an expression of our commitment to customer care that data gained is treated with the utmost regard and security.
The personal information which is most often acquired during the finance process includes information sufficient to correctly identify the applicant, financial data sufficient to assess the applicant’s capacity to meet loan commitments and ancillary data as may be required by finance provider to assess business risk. This information is provided to uFinance by the client and disclosed by uFinance to finance providers only after client privacy agreements have been made. Personal information retained by uFinance is kept in hard format as application forms and deal paperwork, as well as in electronic format of data and scanned records.
Applicants, or their nominated agent, may gain access to retained data as held by uFinance following written request. In the unlikely event that an applicant is dissatisfied with the content of, or access to, their records; the applicant may have recourse to the Financial Ombudsman Services which provides an external dispute resolution service for such matters.
No personal information gained by uFinance will be disclosed to any overseas entity.
uFinance ensures that this policy is understood and implemented at all levels of the organisation.
Chief Executive Officer